We ship to Canada and the United States. If you are located elsewhere, please drop us a note at email@example.com for a quotation.
Standard shipping is $15/order within Canada and the USA; we offer free shipping for orders that exceed $100.
All orders are via Canada Post (USPS) as expedited parcels.
Orders are shipped within 1-2 business days.
Orders typically arrive at your home within 3 to 8 business days.
Local clients can schedule to pickup from our facility. Please don’t drop by our facility without first scheduling your visit, as our facility is closed to public without prior appointments.
If you are unsatisfied with any product purchased in the last 30 days, please drop us a note (firstname.lastname@example.org). We will try our best to satisfy your needs.
If we made a mistake in your order, please e-mail us and we will offer a full refund. All teas and teaware that have been opened incur a 35% restocking fee. If we made a mistake, we will pay for the return shipment. However, if the reason for your return is due to personal preference, you will be responsible for the cost of mailing the item back to us.